Member Services
A career in the Member Services department at LifeLock plays a crucial role in growing our expanding customer base and building member loyalty. Our mission is to provide current and potential members with a world-class service experience.
As the backbone of LifeLock, a Member Services employee is the main point of contact between the customer and the company. Through our attention to detail and ability to explain complex identity theft solutions, Member Services employees:
- build rapport with our members by assessing member needs and proposing solutions via inbound and outbound calls and emails;
- enroll members in our service, capturing key information with 100% accuracy and privacy; and
- identify strategic business opportunities and refer them to the appropriate team member.
Proving that LifeLock's members are satisfied with the company's services, LifeLock was recently awarded a Best-in-Class 5-Star rating from TopConsumerReviews.com, a company that provides independent reviews and rankings of hundreds of consumer products and services.
"We are honored to receive TopConsumerReviews.com's highest rating," Todd Davis, chairman and CEO of LifeLock, said. "It is very well documented that millions of people become victims of identity theft every year. Once victimized, it can take months or even years to restore a person's finances and credit.
"At LifeLock we work hard to help stop the abuse before it ever occurs," he continued. "We are committed to offering the best service and the best value to our members and are proud to be recognized for our efforts in helping to protect consumers."
In addition, TopTenREVIEWS, an online review service that compares various consumer products and services, named LifeLock as the #1 service in the Identity Theft Protection Services Products category. TopTenREVIEWS considers LifeLock's "standout features" to be the company's Identity Alert™ System, Reduced Credit Card Offers, and $1 Million Total Service Guarantee.
"LifeLock provides a great service from a solid company," TopTenREVIEWS states. "Though they have gotten a lot of adverse media attention, they live up to their agreement and provide a good service to a large number of satisfied customers."
